stelios_kafa 7 messages Windows Hercules Universal DJ
DJUCED40 3.6.9 not working 06/04/2018 22h22
Hi,

I just downloaded DJUCED40 version 3.6.9. However, when I open the app to use it, it always says "Windows has detected a problem, Close Program". I use Hercules Universal DJ and Windows 8. 

Any idea what I can do to fix this? I've tried unistalling it and re-installing it but that hasnt worked. Help would be much appreciated. 

Thanks.
 
cairnsrfc7 1 messages hercules universal dj
RE: DJUCED40 3.6.9 not working 07/04/2018 13h20
i am having the same problem but on windows 7 wit the universal dj controller i have to use virtual dj unless u managed to get a fix for ur problem ???
Gary
 
DJUCED_Jan 1552 messages Mac OSX 10.12, DJControl P32DJ
RE: DJUCED40 3.6.9 not working 09/04/2018 08h55
Moderator
Hello, can you confirm that the file size is OK. 
Version 3.6.9 size is 433 375 936 bytes.

Some user had issues downloading the whole installer but it should be OK now.

Keep Calm, enjoy mixing and don't forget to register to our newsletter.

Jan
 
stelios_kafa 7 messages Windows Hercules Universal DJ
RE: DJUCED40 3.6.9 not working 10/04/2018 13h34
Hello

Thanks for the reply. 

No, my file size says 423,219 KB. How can this be sorted?

Thanks.
 
DJUCED_Jan 1552 messages Mac OSX 10.12, DJControl P32DJ
RE: DJUCED40 3.6.9 not working 10/04/2018 17h54
Moderator
423,219 Kb is 433 375 936 bytes, so it may not be the issue.

Please try to uninstall DJUCED 40, delete "Documents/DJUCED 40" folder and start DJUCED installation again.


Keep Calm, enjoy mixing and don't forget to register to our newsletter.

Jan
 
stelios_kafa 7 messages Windows Hercules Universal DJ
RE: DJUCED40 3.6.9 not working 11/04/2018 12h56
Ok. 

I've tried all that but it has not worked unfortunately. Whats the next step from here?

Thanks
 
DJUCED_Jan 1552 messages Mac OSX 10.12, DJControl P32DJ
RE: DJUCED40 3.6.9 not working 11/04/2018 15h25
Moderator
Hello, can you check into the folder "Documents/DJUCED 40" if there is a crash_data zip file?
If there is one, can you share it with us?


Keep Calm, enjoy mixing and don't forget to register to our newsletter.

Jan
 
stelios_kafa 7 messages Windows Hercules Universal DJ
RE: DJUCED40 3.6.9 not working 12/04/2018 19h29
javascript:nicTemp(); 
https://www.dropbox.com/s/oiw630xh08wt8uh/crash_data1.zip?dl=0

Hi again, I hope this link I send helps, its the zipped file of the crash data file.

Thank you.
 
DJUCED_Jan 1552 messages Mac OSX 10.12, DJControl P32DJ
RE: DJUCED40 3.6.9 not working 13/04/2018 08h44
Moderator
Thanks, we will investigate that.

Keep Calm, enjoy mixing and don't forget to register to our newsletter.

Jan
 
DJUCED_Jan 1552 messages Mac OSX 10.12, DJControl P32DJ
RE: DJUCED40 3.6.9 not working 13/04/2018 09h32
Moderator
We found that the crash happens in a 3rd party Ogg Vorbis Codec.
Do you use another software that installed this codec? 

We would need you to uninstall this (buggy) Ogg Vorbis codec.


Keep Calm, enjoy mixing and don't forget to register to our newsletter.

Jan
 
stelios_kafa 7 messages Windows Hercules Universal DJ
RE: DJUCED40 3.6.9 not working 13/04/2018 13h14
Hi 

Thank you. Found and deleted a few of those files. 

Shall I try re-install DJUCED40 or are there some more steps from your side?

Thanks again guys
 
DJUCED_Jan 1552 messages Mac OSX 10.12, DJControl P32DJ
RE: DJUCED40 3.6.9 not working 16/04/2018 08h57
Moderator
We found that the crash happens into C:\Windows\System32\vorbis.acm, a codec who is not installed by us.

Keep Calm, enjoy mixing and don't forget to register to our newsletter.

Jan
 
stelios_kafa 7 messages Windows Hercules Universal DJ
RE: DJUCED40 3.6.9 not working 16/04/2018 13h52
Hi 

Thats perfect, found it, deleted it and it now works. 

Thank you very much for your help.
 
punheto 6 messages Hercules Universal DJ, Windows, iOS iPhone
RE: DJUCED40 3.6.9 not working 01/05/2018 22h18
Mein DJUCED ist crash gerade auch

K├Ânnen wir mir helfen?
Immer wann ich besuche Musiks in dem bibliothek, er crash
 
DJUCED_Jan 1552 messages Mac OSX 10.12, DJControl P32DJ
RE: DJUCED40 3.6.9 not working 02/05/2018 08h42
Moderator
Hello, can you check into the folder "Documents/DJUCED 40" if there is a crash_data zip file?
If there is one, can you share it with us?

Keep Calm, enjoy mixing and don't forget to register to our newsletter.

Jan
 
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